Does the world need another volunteer matching site?
If you live in the US or the UK, it feels like the answer should be “no”. In these countries, it feels as if there are now as many of them as pet food-selling start-ups during the dotcom boom. To mention only a few: VolunteerMatch, NetworkForGood, Idealist and TimeBank. The biggest is San-Francisco-based VolunteerMatch. In 2006, it averaged more than 38,000 active volunteer opportunities a day
Yet when it comes to sites listing opportunities in international volunteering, the field is much less crowded. And international online volunteering, although it has been around for quite a few years, is an even more open space. The UN, for instance, has pioneered the concept with a site called OnlineVolunteering. But the more relevant example for Lughenjo’s purposes is Nabuur, a Dutch site, whose name is an old Dutch word meaning “neighbour”.
Nabuur selects local communities (“villages”) that then can ask for help with projects such as a new computer training centre and a library. Specially trained volunteers (“facilitators”) split up the projects into tasks, which registered users (“neighbours”) can do on their computer within two to eight hours. In 2006, Nabuur had 150 villages and 8,000 neighbours, who completed 150 tasks and seven projects. OnlineVolunteering, for its part, had some 70,000 registered users last year, who among them completed 2,800 assignments.
Nabuur and OnlineVolunteering clearly show that online volunteering has a future. But they also underline what is missing for it to really take off, particularly at a global level. In many ways, it is in the state that online music was before Apple introduced the iPod and its iTunes service. Digital music players, tiny hard drives, downloading sites and rights management systems all existed before Steve Jobs combined his determination with a thick layer of marketing glue to create a set of blockbuster products.
As was the case with online music before the iPod, a trigger is needed for online volunteering: one powerful player with a highly trusted brand who dares to put it all together in order to create a global platform.
To see the potential of knowledge-and-skills-exchanges online, one need only take a closer look at for-profit firms in this space. On Elance, for instance, tens of thousands of small businesses post projects such as building a website and designing a logo. Freelancers around the world then bid for these projects. Elance facilitates these exchanges and takes a cut. Amazon’s Mechanical Turk, for its part, shows that even small jobs - which the service calls “human intelligence tasks” (or HITs) - are tradable online.
A similar site to exchange skills and knowledge to solve development problems could make a huge difference. International and local development organisations need money of course. But skills and knowledge are often the true bottleneck. And even if both are available locally, the networks to spread them are often missing. We believe that Lughenjo will not only be a partial substitute for such networks, but also help build them.
Great idea, you may think, but can Lughenjo attract a critical mass of volunteers and organisations to this skills exchange to give it enough liquidity? This certainly is a crucial issue, and we’ll cover it in our next post.
July 5th, 2007 at 4:32 pm
Actually, for any volunteering matching systems (especially development related), the demand is the bottleneck, not the supply.
Hundreds of thousands of people in the world from both developing and developed countries are willing to share their expertise, time and energy for the cause of sustainable human development. For example, using UNV’s Online Volunteering service, Nabuur had no difficulty in identifying the 500 online volunteers needed for their projects from a pool of about 1500 applications.
The organizations which could benefit from the services of these online volunteers are often grassroots organizations with limited resources and capacities to generate the demand…
Best regards,
Elise Bouvet
United Nations Volunteers
http://www.onlinevolunteering.org
July 6th, 2007 at 3:19 am
Actually, in the case of online voluntarism (where people help from behind their computer), the problem is not the number of volunteers or projects but the volunteer’s commitment. Many people are happy to sign up to an online volunteer organisation, but when it comes to actually do something, the numbers of active volunteers plummets to grounds level (often because there is no real - emotional - connection between volunteer and project).
Nabuur and other organisation such as Omydiar.net suffer the same problem. The issues is not that volunteers are not fundamentally committed, but the lack of visibility of the results (what is really achieved? how quickly? how useful is it?), inefficient IT platform, unrealistic ambitions and not thought through, if not nonexistent, governance. These organizations are also facing difficulty when dealing with fundraising.
A typical issues with online voluntarism is the nature of the problem undertaken by these organisation. Some project are unrealistic and can’t be achieve online. Most of them consist in re-inventing the wheel.
I still believe online voluntarism has a future, but it is limited and restricted to specific actions in specific contexts.
Roger TATOUD
Former Nabuur Facilitator and member of the Omidyar network.
July 6th, 2007 at 7:13 am
Thanks for the comment. Yes, demand is certainly a key challenge. We will address the issue in one of the next posts. Best, Ludwig
August 8th, 2007 at 4:16 pm
I would like to add to what Roger said above. I have trained and written on the management of volunteer resources for almost 20 years and have come to understand that volunteer commitment is something that is built on trust. Managers of these resources need to learn to build community among volunteers, whether actual or virtual. The profession is a ragged one at best, in spite of the leadership of many talented individuals in the field. This is in part the result of oUr societies giving lip service to valuing the contributions of volunteers but in fact making it a low priority in terms of status and support.
Nan Hawthorne
Former Editor, Volunteer Management Review
http://charitychannel.com/enewsletters/vmr