What do you want your mobile phone to do?
Thursday, May 24th, 2007Daft question, eh?
Not really. I have a Nokia N73 and I got it mainly because I needed a new phone (my Treo having been superceded by a Blackberry).
The problem is that as a phone it’s merely ok, which is a pretty damning. My first mobile was an Ericsson GH788 and the comparison is interesting (the photos aren’t to the same scale!).
Ok, so you get a bit more talktime and a bit more standby time nowadays (down to better battery technology), but other than a passable address book (with clunky synchronisation) what’s the difference?
It’s in all that other stuff - a camera (3 megapixels, but the picture gets taken aboput two seconds after you press the shutter), a browser (decent), a calendar (painful), a music player (it’s no iPod) and a radio (good).
On top of that with the Nokia N73 (even with the latest firmware) there are noticeable delays when pressing keys and if you want the keypad to lock automatically you have to use a bit of software written by Petteri Muili (Nokia seemingly believe that you’d prefer to unlock it with a five digit PIN every time).
Now, in my book that’s not a huge amount of progress in 12 years for the mobile phone.
One plausible reason for this lack of progress, is that manufacturers of consumer electronics don’t know what we want and so pack in additional features just to get us to buy new stuff. Mark Hurst of Creative Good writes about this, referring to an article that appeared in the New Yorker this week.
And you know what? That’s why I got the Nokia N73. It wan’t that I needed a camera or a music player or a browser, it was just that I thought they might come in useful (admittedly the browser does). The other stuff, I don’t need. What I would like, though is a phone that works how a phone should - without the horrible lag I get when I want to go from the messaging menu to the calling menu, for example.
The important message here is succinctly put by Mark Hurst so I won’t mess with his words:
A company’s best bet, in the long run, is to deliver what customers really want: and that often isn’t an endless list of features, but a genuine benefit - like productivity - or better communications - or some new skill. Delivering on the long-term value might require more disciplined product development, but it pays out in the end.
As we move forward with Project Red Stripe, we’ll need to keep this top of mind.